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York Risk Services Group

Innovate digitally to remain an industry leader. We created a mobile app, a new web application and enhanced website experiences to achieve higher customer satisfaction and increased growth opportunities for this enterprise, everyday.



With ongoing innovative opportunities, research is pivotal in our strategic recommendations. Consumer research, competitive and best practice reviews and customer journey mapping provide insights and set the stage for a strong foundation.

Illustrating the Insight process


01 Home


02 Markets

Specialized Markets

03 About


Mobile App

ClaimDirect was created for injured workers to help provide education and guidance with the claims process tied to their workplace injury. Dealing with an injury is hard enough, so we leveraged insights to design and develop this mobile app to make it easier for the associate.